The indaba aims to bring together retailers, suppliers and industry associations for high-level learning, networking and team building. Over the two days a host of industry leading speakers and professionals will inspire and inform delegates on retail and shopping centre management, customer service, shop management and online shopping. The programme is divided into different tracks to ensure that top and middle management, as well as shop floor personnel, will receive information relevant to their respective fields.

Day 1: Thursday, 19 July
Retail Management
Shopping Centre Management
Customer Service Training

Day 2: Friday, 20 July
Shop Management
FMCG Suppliers
Online Shopping

The retail management track is designed for the retail executive from medium to large retail chains and has a strong strategic and growth focus. The shopping centre management track will focus on shopping centre management and offers practical advice and tools for the management team. Day one will include two identical three and a half hour customer service training sessions aimed at shop managers, supervisors, front-of-house personnel and cashiers.

Confirmed speakers include: Derek Engelbrecht (Ernst & Young); Craig Henry (Nielsen); Warren Moss (Demographica); John Bowles (Newspaper Advertising Bureau); Jason Frichol (Integer); Paul Galatis (Yuppiechef); Craig Lodge (Brandsintrade); Dirk Dijkstra (Ensight); and Timothy Beattie (Pyrotec).

Ticket ranges from R450 (for a retail lunch function) to R1750 for a single day entry. A two-day combo is available at R2500. Early-bird rates apply until Friday, 13 of July. Promotional opportunities are available in the form of display tables and conference bag inserts. For the full programme or further information visit the website at www.retailindaba.co.za or contact the organisers, CADEK Media, at 021 855 4750 or info@cadek.co.za.